Terms & Conditions

Effective Date: December 13, 2025

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

These Terms of Use govern your access to and use of the website located at https://houseofpawpaw.com (the “Website”) operated by House of Paw Paw, a Florida-based company. By accessing or using the Website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use the Website.

We may update these Terms of Use at any time. Changes become effective immediately upon posting to the Website. Your continued use of the Website after any changes means you accept the updated terms.

1. Intellectual Property

All content on the Website—including text, graphics, logos, images, product photos, videos, software, and design—is owned by House of Paw Paw or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-transferable license to view and use the Website for personal, non-commercial purposes only. No other use, reproduction, or distribution is permitted without our prior written consent.

2. User Accounts

If you create an account:

You are solely responsible for maintaining the confidentiality of your account and password and for all activity that occurs under your account.
You agree to notify us immediately at admin@houseofpawpaw.com of any unauthorized use of your account or any other security breach.
You must provide accurate, current, and complete information during registration and keep it updated.

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms.

3. Payments

When you place an order:

You agree to provide current, complete, and accurate purchase and payment information.
You authorize House of Paw Paw (and our third-party payment processors) to charge the payment method you provide for the full amount, including applicable taxes, shipping, and fees.
We may place a temporary authorization hold on your payment method.
All payments are processed through secure, PCI-compliant third-party processors. We do not store your full credit card details on our servers.

We reserve the right to refuse or cancel any order at any time for reasons including pricing errors, suspected fraud, or violation of these Terms.

4. Sale of Goods

House of Paw Paw sells pet supplies and related products. We strive to be accurate in all product descriptions, pricing, and images, but we do not warrant that product information is error-free. You agree to purchase products at your own risk.

All sales are subject to our Shipping, Returns & Refund Policy (available at https://houseofpawpaw.com/refunds-and-returns), which forms part of these Terms.

5. Shipping & Delivery

You are responsible for providing a valid shipping address and contact information. We are not liable for delayed or undelivered shipments due to incorrect or incomplete address information. Shipping rates and delivery estimates are provided at checkout and may change. Risk of loss and title for items pass to you upon delivery to the carrier.

6. Returns & Refunds

Please see our separate Shipping, Returns & Refund Policy at https://houseofpawpaw.com/refunds-and-returns for full details on eligibility, timelines, and procedures.

7. Acceptable Use

You agree not to use the Website to:

Violate any law or regulation
Infringe the intellectual property or other rights of others
Transmit viruses, malware, or any harmful code
Harass, threaten, or defame others
Interfere with the operation of the Website
Engage in fraudulent activity
Collect personal data about other users without consent

8. Privacy

Your privacy is important to us. Please review our Privacy Policy at https://houseofpawpaw.com/privacy-policy, which explains how we collect, use, and protect your personal information and is incorporated into these Terms.

9. Third-Party Links & Services

The Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties.

10. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOUSE OF PAW PAW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL) ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim will not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless House of Paw Paw and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Website, violation of these Terms, or violation of any third-party rights.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Florida.