Effective Date: December 13, 2025

House of Paw Paw is committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information from people who visit our website, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We may update this Policy from time to time, so please check this page occasionally to ensure you are comfortable with any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: admin@houseofpawpaw.com

What This Privacy Policy Covers

This Privacy Policy describes:

  • How we collect and process your personal information (any information that can identify you, such as your name, mailing address, email address, phone number, IP address, or payment details);
  • Your rights regarding your personal information;
  • Who is responsible for the personal information we collect;
  • Who we may share it with; and
  • Our use of cookies and similar technologies.

This Privacy Policy supplements our Terms and Conditions, available at: https://houseofpawpaw.com/terms-and-conditions

1. What Personal Information We Collect

We may collect the following personal information from you:

  • First and last name
  • Mailing/billing address
  • ZIP code
  • Email address
  • Phone number
  • Payment card information (processed securely through our PCI-compliant payment processors)

2. How We Collect Your Personal Information

We collect personal information through:

  • Account registration forms
  • Order/checkout forms
  • Customer service correspondence
  • Interactive features on the website (e.g., reviews, contact forms)

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Order tracking and customer support
  • Sending order confirmations, shipping updates, and service-related communications
  • Providing promotional offers and marketing communications (only if you have opted in)
  • Improving our website and services
  • Internal analytics and statistics
  • Preventing fraud and ensuring website security
  • Complying with legal obligations

4. Cookies & Tracking Technologies

We use cookies, log files, and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve site functionality and your shopping experience
  • Track orders

Cookies we may use include:

  • IP address
  • Operating system
  • Pages visited and search queries
  • Time and date of visit

You can disable cookies through your browser settings. However, disabling cookies may affect the functionality of the website. By continuing to use our site with cookies enabled, you consent to their use.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information only with trusted service providers who assist us in operating our website and business (e.g., payment processors, shipping companies, email service providers, web hosting providers), and only under strict confidentiality agreements.

We may also disclose your information when required by law, to enforce our policies, or to protect the rights, property, or safety of House of Paw Paw, our customers, or others.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law (typically no longer than 7 years for tax and accounting purposes). After that, we securely delete or anonymize it.

7. Where Your Information Is Processed

House of Paw Paw is based in the United States. Our website is hosted by reputable U.S.-based providers (e.g., Hostinger, Shopify, or similar). Your personal information may be processed and stored in the United States and, in limited cases, other countries where our service providers operate.

8. Your Rights (Including Under CCPA and Other U.S. Privacy Laws)

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to certain legal exceptions)
  • Opt out of receiving marketing emails (via the “unsubscribe” link or by contacting us)
  • Opt out of the sale of your personal information (we do not sell your data)

To exercise any of these rights, email us at: admin@houseofpawpaw.com We will respond to verifiable requests within the timeframes required by applicable law (typically within 45 days).

9. Security

We take reasonable technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption
  • PCI-DSS compliant payment processing
  • Firewalls and secure servers
  • Restricted internal access
  • Regular security monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at: https://houseofpawpaw.com/privacy-policy

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: admin@houseofpawpaw.com Website: https://houseofpawpaw.com

Thank you for trusting House of Paw Paw with your personal information. We’re committed to protecting your privacy while providing the best possible shopping experience for you and your pets! 🐾